Frequently Asked Questions
Everything you need to know about shopping with Abed Tahan, your trusted electronics partner.
What are your delivery timelines and coverage areas?
We offer nationwide delivery across Lebanon. For major cities, delivery usually takes 2-4 business days, while remote areas may take up to 7 business days. You will receive a tracking notification once your order is dispatched.
Does my electronic appliance come with a warranty?
Yes, all our products are 100% authentic and come with original manufacturer warranties. The duration and terms vary by brand and product category; details are provided on each product page and on your official invoice.
What is your return and exchange policy?
You can return or exchange a product within 7 days of delivery, provided it is in its original, unopened packaging with all seals intact. For defective items, our technical team will inspect the unit to facilitate a repair or replacement under warranty.
What payment methods do you accept?
We accept Cash on Delivery (COD) in USD or LBP at the daily market rate, as well as major credit/debit cards and in-store payments at any Abed Tahan branch.
Do you provide installation services for large appliances?
Yes, for large home appliances like refrigerators, washing machines, and air conditioners, we offer professional installation services. These can be scheduled during the checkout process or by contacting our customer service team.
Can I track the status of my online order?
Absolutely. Once your order is confirmed, you can log into your account on our website to view your order history and real-time status updates.